HELP AND BILLING · NOVEMBER 10, 2026
Refunds and billing questions.
Unused page packs, delivery problems, and what a refund does to purchased pages.
Unused page packs
If no paid page from your purchase has been used, email support@inktextkit.com with the order reference to request a full refund. Keep the purchase confirmation. Do not include your card details or private purchase access key.
Request a review
For an unexpected charge, duplicate purchase or delivery problem, email support@inktextkit.com with your order reference and a description. Do not include card details, confidential photos or notes, or purchase access keys. We will verify the transaction and delivery record before determining the appropriate resolution.
When a payment is refunded
A confirmed refund removes the associated page grant. Access may be paused if pages have already been used; new purchases are blocked while that state is under review. This internal usage record is not an automatic demand for an additional payment. Contact support before buying another pack.
Used packs and delivery problems
For a used pack, describe the duplicate charge, missing delivery or other fault so support can check the transaction and usage record. Do not buy another pack to work around a missing delivery. Refunds approved after use revoke the associated grant and may pause paid access while usage is reviewed. Nothing in this policy limits rights that cannot be excluded under applicable law.
Questions
Does the test checkout charge a real card?
No. Use only the official Creem test card on the checkout explicitly marked as test.
Can I buy a replacement pack while access is paused?
No. Contact support first so the purchase state can be reviewed instead of risking another unsuitable purchase.
What should I send for a billing issue?
An order reference, the approximate time and a short description. Do not send your card details or access key.