HELP AND BILLING · NOVEMBER 10, 2026
Get help with a photo or purchase.
Contact the operator before buying another page pack to work around a delivery problem.
Contact the operator
InkTextKit is operated by 李进 (Jin Li), China. Email support@inktextkit.com with a description, browser, approximate time and purchase reference if relevant.
What to include
Do not send confidential photos or notes, card details, API keys or your private purchase key. Start with the error message. If a key is lost, support must verify ownership; recovery is not automatic.
Lost purchase access
Keep the private key file downloaded before checkout. Restore it on the pricing page. Automated email recovery is not available. If the key is lost, contact support with the purchase reference; recovery requires ownership verification and is not automatic.
Recognition problems
Use Free basic to check one local image. It suits print or neat block letters. Pro cloud Beta, when the service is ready, uses one purchased page from the first image for a short clear English note. Proofread beside the original. This tool does not promise cursive accuracy, glare recovery or a complete transcription.
Billing help
Creem handles payment processing. A checkout return does not grant pages until a verified notification arrives. Check the pricing page for availability of the one-time Page Pack and Project page allowances. The separately labelled test environment is not a real purchase; the public production checkout uses real payments.
Questions
Should I send my photo or purchase key?
No. Start with the error message and a non-sensitive description. Never send your private access key, card details, API keys or confidential photos.
Can you recover every lost key?
No automatic recovery is promised. Support must verify the purchase and ownership before deciding whether access can be restored.
Where are refund requests handled?
Contact the support email with the order reference. See the refund page for unused page packs, delivery problems and what happens to refunded pages.